Privacy policy

Who we are

The operator of this website sells a subscription to a video tool that runs on your own computer. We are responsible for the personal data this page describes. Contact: support@videorig.io.

What we keep, and why

• Your email address. You give it at checkout. We use it to send your download links, the sign-in links of your library, new releases and messages about your subscription, and to find your orders.
• Order, payment and subscription records. The tier, the amount and currency, the status, the dates, refunds and disputes, and the reference numbers that the payment provider gives the order, the payment and the subscription. The payment provider sends us notices about your payment, and we store each notice as it arrives. A notice can hold other details that the payment provider puts in it, for example your name or billing country.
• A download log. Each time a download link from an email is used, we record the IP address, the browser (user agent), the time and a hashed form of the link. We use it to find shared links: a link used from more than 3 IP addresses in 24 hours alerts us. The server’s operations log also records each download with the IP address.
• Library sign-in tokens. A sign-in link is valid for 15 minutes and works once. A library session is valid for 30 days. A download link in an email is valid for 14 days and 10 downloads. We store each of these only as a hash.
• A record of each delivery email, so that we do not send the same release twice.

Each download carries a licence file with your email address, your order number and the date. To limit repeated requests, the server counts requests per IP address and per email address in its memory for one minute.

We process this data to supply what you bought (the contract with you), to stop abuse of the download links (our legitimate interest), and to keep the records that tax and accounting law requires.

What we never receive

The tool runs on your laptop. Your media, prompts, scripts, model outputs and API keys stay there, and the tool sends requests from your laptop directly to the third-party AI providers that you choose. We do not receive any of it. Each provider handles what you send it under its own privacy policy.

Payments

A third-party payment provider processes your payment on its own checkout page. We never see your card details. The payment provider sends us the order and payment records above. Its own privacy policy covers the data you give it.

Cookies

This website sets one cookie, lib_session. It is a functional cookie: it keeps you signed in to your library for 30 days after you open a sign-in link. Scripts on the page cannot read it, and it travels only over HTTPS.

We use no tracking cookies, no advertising cookies and no analytics. The checkout page of the payment provider is on its own website and can set its own cookies.

Who else processes your data

We do not sell your data. We share it only with the services we need to run this website:

• the third-party payment provider, for payments, refunds and subscriptions;
• an email delivery service, which receives your address and our messages to deliver them;
• the hosting provider of our server and database.

We also disclose data when the law requires it.

How long we keep it

Your rights

You can ask for a copy of your data, a correction, or its deletion. Email support@videorig.io from the address you used to buy. When we delete your account, we delete your email address, sessions, links and delivery records, and keep only the order and payment records that the law requires. If you live in the EU or the UK, you can also complain to your data protection authority.

Changes to this policy

We publish each new version on this page with a new date. If a change affects how we use your data, we tell you by email first.